Why doesn’t the property have my reservation?

Before arriving at the property

It can sometimes take a few days for the booking site to communicate your reservation details to the property. If your reservation still isn’t showing up after this time or your stay is scheduled sooner than that, the booking site will be able to assist you.

Upon arrival at the property

In this case, please contact the booking site directly. They are responsible for booking and payment processes, so they are in the best position to help.
The booking site’s contact details can be found in your booking confirmation email.

Still need help? Check the information we offer on contacting the booking site.