How does ZenTravel determine a property’s classification?

A property’s classification, along with other property details, is supplied to us via third parties. We do not determine this classification ourselves. It is usually provided by a booking site but can sometimes be provided by the property directly. We have no part in allocating this rating, nor do we amend the rating supplied to us when received from our trusted partners. If you think that a property’s classification is incorrect, please reach out to us through this form. We will do our best to confirm the property’s classification and make any relevant updates as required.